CASHLESS

• Cashless is the only way to pay for your purchases at all the festival’s points of sale. To pay for your order, simply tap your wristband on the payment terminal. The operator will show you the amount of the order before you enter your wristband, and your new balance will also be shown.
• Cashless allows you to top up your account before or during the festival on the festival website.

By creating an account, you can :

• Check your wristband balance and transaction history
• Register your bank card for faster top-up
• Block your wristband and get a new one if it is lost or stolen
• Reload before the event via the website, and pick up your pre-loaded wristband on arrival.
• Get your balance refunded at the end of the event
• Request a receipt for your consumption

Note that creating an online account is optional and can be done at any time.

You can create an account:

Before you go to the event

• Enter your e-mail address
• Fill in the required fields (surname, first name, etc.)
• Enter your ticket number (you can pick up your wristband at the festival entrance)
• Pre-load the desired amount

Après avoir récupéré votre support cashless

• Saisissez votre adresse mail
• Remplissez les champs demandés (nom, prénom, etc.)
• Saisissez le numéro de votre support cashless, présent au dos de ce dernier

If you have pre-loaded your wristband before the event, it will be given to you at the entrance when your ticket is checked.

If you have not pre-loaded your wristband, go to a “cashless bank”. Your wristband will be given to you and you will be able to credit it to your bank card. You can then create an account using the number on the wristband.

Before the event, you can top up online by creating an account on the event website or app.

When you buy your ticket, you can pre-load your account by choosing the amount you want, just after entering your first and last names.

There are two ways to recharge your wristband during the event:

• With your smartphone on the website
• The “cashless bank” on the site
• By scanning the QR code on your wristband

You can top up your account as many times as you like, before and during the event.

If you have created an account on the website, you can request that your wristband be blocked by visiting a cashless info point.

This identification operation (account creation) is necessary in order to block your wristband. If you have not created an account for your wristband, it will not be possible to block it.

Your bracelet is like your wallet: if you lose it, the money stored in it will also be lost.

• If there is money left on your cashless account, you can request a refund of this balance from 03/06/2024 08:00:00, to 16/06/2024 23:59:00 from your cashless account.
• You have already created my cashless account: a “refund request” button will be available on the module to make your request.
• You have not yet created your account: you must first create your cashless account using the 6-letter identifier printed on your wristband before making your refund request.
• No request for reimbursement after the deadline will be accepted.
• We are unable to refund amounts under €0.5.

No, you can top up your wristband directly at the cashless banks (or via the QR code on your wristband). Your wristband then remains completely anonymous.

Please note: in this case, your wristband cannot be blocked in the event of loss or theft.

No, you cannot use a wristband other than the one provided during the event.

The activation fee for your bracelet is €1.5 for the first top-up.

• If you have created an account, you can check your balance on the event website.
• Your balance is also communicated to you after each transaction.
• You can request your balance at any time, at any point of sale, simply by scanning your wristband.

Yes, you can access the summary of your transactions via your account on the event’s mobile website.

Your bracelet is fitted with an electronic chip in which your money is stored. Take care of it to avoid any problems! Avoid exposure to heat or flame, and above all do not try to pierce it: this would render it immediately inoperative.

No, you only need one account! You will need to remember to use the barcode number of the ticket for the first day you are coming, so that your balance is given as soon as your ticket is scanned.

You can manage different wallets from a single account. Simply create as many wallets as you like from your account.

A single bank card will be used for all the wallets, and the amounts are specific to each wallet: you will not be able to transfer money from one to another.